1000G3, 3000G3, and 3000XG3 Troubleshooting Guide

This guide is intended to address common maintenance and troubleshooting tasks related to your air purifier. 

 

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Tools needed: A standard-size Phillips-head screwdriver is required in most cases. A limited number of units sold require a Torx-T15 tamper proof screwdriver. To submit a service ticket for a Torx-T15 conversion to your product, click here.

WARNING

  • Risk of electrical shock. Unplug or disconnect the product from the power supply before servicing.
  • UV Light Hazard: Harmful to skin and eyes. Can cause temporary or permanent loss of vision. Never look at the lamp while illuminated. To prevent exposure to ultraviolet light, disconnect power before servicing.

If your air purifier is beeping, please click here. If not, please follow these troubleshooting steps in the following order.

 

1. Verify the outlet itself has power. If the outlet has power, continue to step 2.

 

2. Plug the power supply directly into the outlet. Insert the barrel plug connector into the purifier ensuring that there is no obstruction or resistance preventing insertion. 

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If the blue led is shining, continue to Step 3. If not, click here to submit a  service ticket

 

3. Unplug the product from its power source. 

4. As indicated in the diagram below, remove the left and right screws that secure the outer aluminum shell to the base. 

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Visually inspect the inside for damage. Rotate the product and visually check that all four sides of the product appear to be free of damaged hardware. If no damage was found, continue to step 5. If so, click here to submit a service ticket.

 

5. Detach the 4-pin lamp connector connected to the base of the AHPCO® cell.

    (Warning- Do not pull the wiring.)

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Grab the lamp connector and wiggle it back and forth while pulling in a downward motion. Some models require the entire cell to be removed, which is depicted below.

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If you are able to remove the lamp connector, continue to step 6. If not, click here to submit a service ticket.

 

6. Ensure that the product is in the OFF position. Plug the power supply directly into the outlet. Insert the barrel plug into the purifier ensuring that there is no obstruction or resistance preventing insertion. Turn the product to the ON position. Proceed to the following questions. 

 

  • Is the fan spinning?
  • Is there anything blocking the fan from spinning?

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Note- The fan may be at the bottom in early models.

Note- It is normal to hear a 3-beep audible signal.

 

If the fan is working correctly, continue to step 7. If the fan is not working, click here to submit a service ticket.

 

7. Visually inspect the Bi-Polar® brush heads located on top of the Fan. Ensure the brushes themselves are clean and all bristles are intact.

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If the Bi-Polar® brush heads are clean and intact, continue to step 8. If not, click here to submit a service ticket.


8. Turn the product to the OFF position and remove the barrel plug. Reconnect the 4-pin clip to the base of the AHPCO® cell.

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9. Place the metal cover back onto the product and ensure that the screw outlets

are aligned.

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    10. Insert the barrel plug into the purifier ensuring that there is no obstruction or resistance preventing insertion. Turn the product to the ON position. Proceed to the following questions. 

    • If there is a blue reflective light visible from the top honeycomb of the product, continue to the next question. If not, click here to submit a service ticket.
    • When the cover is on, is your purifier making a rattling noise? If so, click here to submit a service ticket.

    11. If you have made it to this point and your issue is not identified or rectified, please contact Air Oasis Customer Excellence at 806-373-7788 or feedback@airoasis.com.

     

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